My current internet plan with Bell has a limit of 65 gigs a month. Due to the necessity of downloading a boatload of Diablo 3 files I blasted way over my limit and was concerned at the size of the extra charges Bell was going to levy against me. I know they charge $2 a gig for overuse and I didn't want my purchase of the Diablo 3 expansion to accidentally cost me an extra $50 just for bandwidth.
I cruised over to the Bell website and it turns out I owe $34 extra dollars for usage. Ouch. There is a little thing there though that informs me that I can still add extra usage to my account for the month. On further investigation I discovered that I can pay $5 a month to get my limit to 90 gigs, which is high enough to ignore my current excesses. Seems good, but I figure I should talk to a representative to make sure upgrading my account will actually work on this month's bill since the billing period ends tomorrow.
The representative assures me that I can buy my extra usage now and it will work. Great! Then they tell me that the cost is prorated over the whole month, and since I have only had my extra usage for 2 days I will only be billed 34 cents. Then the rep tells me I can cancel in two days and not be charged for next month if I want to.
So just to be clear. Bell was planning on charging me $34 for my usage. Now they are explicitly telling me how to pay only $.34 instead, and how to do it in a way that is extra irritating for Bell as my plan is rapidly changing. As far as I can tell I could do this every month if I wanted to, paying a few cents for all of the extra usage I would ever need by only having it active on the day that the monthly bill is calculated.
I get it that these sorts of things happen with big companies. Customers find workarounds but mostly nobody is going to bother doing them for the piddly savings. But how often to customer service reps specifically suggest ways to scam the company out of money by abusing loopholes like this? Is it really policy to offer me 99% discounts as long as I am willing to irritate both of us? Juh?
Bell, I can't decide if I should call your training program amazing or boneheaded. I a