tag:blogger.com,1999:blog-1086764876629036045.post1837298916547955556..comments2023-10-06T06:29:02.689-04:00Comments on A Bright Cape: Showdown at the playgroundSkyhttp://www.blogger.com/profile/10723733406348223879noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1086764876629036045.post-25779899831650188102017-06-16T00:03:30.524-04:002017-06-16T00:03:30.524-04:00i've learned (at work) that there is no point ...i've learned (at work) that there is no point trying to reason with someone who is intoxicated (on any substance). No point in trying to point out that they are being a jerk, or why kicking the paramedics was wrong. It doesn't sink in. They aren't in a situation to 'get it'. So I think not rising to it, and either letting the other person wander away, or wandering away yourself is a good tactic. Nicely handled ... sounds like it might have been scary for those around you and like you took good care of the situation.Paisleytrusdale@hotmail.comhttps://www.blogger.com/profile/09772697741594550086noreply@blogger.comtag:blogger.com,1999:blog-1086764876629036045.post-89683431817918581662017-06-14T12:15:50.708-04:002017-06-14T12:15:50.708-04:00If you are looking for de-escalation options, I...If you are looking for de-escalation options, I'd say that you treat emotional people by talking to their emotions, and emotions are like four-year-olds. I might try doing a number of things.<br /><br />Try to stand beside him rather than in front of him (e.g. talking about the bouncy castle so face the bouncy castle). Gradually start walking. When your walk arrives at the exit, he'll most likely leave.<br /><br />Repeat statements back to make sure he knows you heard him. Then say something like, "I understand you feel angry about that, but I don't think yelling in the middle of a school fun fair is an appropriate way to deal with that." Maybe spice in a "We can't always control our emotions, but we do control how we act on them."<br /><br />Help him figure out what he actually wants from the situation by guiding him through it. "How would you like to see this situation resolved?" or "What would you like to happen next?"<br /><br />But it's not like there's a silver bullet that handles difficult situations with angry people (well, silver bullets probably work a treat). The fact is you handled it and the outcome pretty okay in a relative-to-initial-conditions sense. People are a crappy game. You'll never know if you made the best play.<br /><br />At any rate, I definitely think going over there was right. Like you say, it's far better that someone like you or I go to deal with drunk angry person then leaving that to a small woman who he may feel entitled to be more aggressive with.Sthennohttps://www.blogger.com/profile/05429676469805661834noreply@blogger.com